LIVE Telehealth

Getting Started

Accessing the Platform

1. Open a supported web browser (Chrome recommended)
2. Navigate to https://live.doctorconnect.net
3. Enter your username and password
4. If required, complete any two-factor authentication steps

First-Time Setup

1. When prompted, allow access to your camera and microphone
2. Complete your provider profile if not already set up
3. Verify your contact information is correct
4. Enable desktop notifications when prompted for patient alerts

Doctor Waiting Room

The Doctor Waiting Room is your central dashboard for managing telehealth sessions. It provides real-time updates on patient status and allows you to initiate calls.

Interface Overview

Device Settings Panel

The Device Settings panel allows you to configure your audio and video devices:

• Camera Selection: Choose from available webcams
• Microphone Selection: Select your preferred audio input
• Speaker Selection: Choose audio output device
• Test Devices: Verify your hardware is working correctly

Menu Options

The main menu (accessed via the "Menu" button) provides these options:

• Invite Patient Now: Create an immediate session invitation
• Usage Report: View detailed telehealth analytics
• Enable Desktop Notifications: Toggle browser notifications
• Test Notifications: Verify notification functionality
• Quick-Start Guide: Access the basic user guide
• Logout: End your session securely

Managing Patients

Understanding Patient Status

Inviting Patients

1. Click "Menu" and select "Invite Patient Now"
2. Search for patient by name or phone number
3. Select the correct patient from search results
4. Choose invitation method (SMS, Email, or Both)
5. Click "Send Invitation"
6. Patient will receive a secure link to join the session

Starting a Video Call

1. Wait for patient status to change to "Ready"
2. Click the "Start Call" button next to patient name
3. System will initialize connection and open video interface
4. Both you and the patient will connect automatically

Managing Upcoming Appointments

The Upcoming Appointments section shows all scheduled telehealth visits for the current day:

• View appointment times, patient names, and reason for visit
• Send invitations 5-10 minutes before scheduled appointment time
• System shows countdown for imminent appointments
• Click "Send Invitation" to generate session link for scheduled patients

Call Experience

Video Call Interface

The video call interface includes:

• Main Video Area: Displays patient video
• Provider Preview: Shows your video feed
• Call Controls: Buttons to manage audio, video, and call functions
• Chat Panel: Text messaging and file sharing (toggle visibility)
• Call Timer: Shows duration of current session
• Connection Status: Indicates video/audio quality

Call Controls

Ending a Call

1. Click the "End Call" button in the call controls
2. Confirm call termination when prompted
3. Complete any post-call documentation if applicable
4. System returns you to the Doctor Waiting Room

Chat & File Sharing

Text Chat

• Click the chat icon to toggle the chat panel
• Type messages in the text field at the bottom
• Press Enter or click Send icon to transmit message
• Chat history is preserved throughout the session
• Unread message indicator appears when chat is hidden

File Sharing

1. Click the paper clip icon in the chat interface
2. Select file(s) to share (max 10MB per file)
3. Supported formats: JPG, PNG, PDF, DOC, DOCX
4. File uploads with progress indicator
5. Shared files appear in the chat with preview thumbnails
6. Click on files to view or download

Reporting

Recent Sessions

The Recent Sessions panel on the Doctor Waiting Room shows your latest completed telehealth visits:

• Patient name and contact information
• Session date and time
• Call duration in minutes and seconds
• "Invite Back" button for quick follow-up sessions

Telehealth Detail Report

Access detailed reports by clicking "Usage Report" from the menu:

• Filter Options: Date range, provider, and location
• Session Details: Patient information, date/time, duration
• Connection Quality: Technical metrics on call performance
• Session Timeline: Key events during telehealth visit
• Chat Transcript: Complete messaging history

Troubleshooting

Common Issues and Solutions

Browser Permission Reset

If your browser is blocking camera or microphone access:

1. Click the lock/info icon in the browser address bar
2. Look for "Camera" and "Microphone" permissions
3. Change settings from "Block" to "Allow"
4. Refresh the page to apply changes

Getting Started

Joining a Telehealth Session

1. Click on the link provided by your healthcare provider (via email or text message)
2. The link will open in your default web browser
3. No login or account creation required
4. No software downloads needed

Security Verification

1. Complete the CAPTCHA verification if prompted
2. This extra security step protects your session
3. Follow on-screen instructions to complete verification

Browser Permissions

1. When prompted, allow access to your camera and microphone
2. These permissions are necessary for video consultation
3. Your browser may show a popup at the top of the screen
4. Click "Allow" to continue to the waiting room

Patient Waiting Room

Waiting Room Overview

The waiting room is where you'll prepare for your telehealth visit by:

• Testing your camera and microphone
• Verifying your connection quality
• Indicating when you're ready to begin
• Receiving status updates about your appointment

Device Testing

1. Camera Test:
   • You should see yourself in the video preview
   • Ensure adequate lighting and proper positioning
   • If you have multiple cameras, select the preferred one
2. Microphone Test:
   • Speak normally to test your microphone
   • The audio meter should show green bars when you speak
   • If needed, select a different microphone
3. Speaker Test:
   • Click "Test Speaker" to play a sound
   • Adjust your volume if needed
   • Select a different audio output if necessary

Indicating Readiness

1. Once your devices are working properly, click the "I'm Ready" button
2. Your status will change to "Ready for appointment"
3. Your provider will be notified that you're ready
4. Wait in the virtual waiting room until your provider starts the call

Call Experience

When the Call Begins

1. Your provider will start the call when they're ready
2. The video connection will initialize automatically
3. You should see your provider on screen
4. A smaller window shows your own video feed

Call Controls

During the call, you have access to these controls:

• Microphone Button: Mute or unmute your audio
• Camera Button: Turn your video on or off
• Chat Button: Open the messaging panel
• End Call Button: Disconnect from the session

Mobile Device Considerations

• Both portrait and landscape orientations are supported
• Landscape orientation provides better video viewing
• Rotating your device will adjust the layout automatically
• Ensure your device remains charged or connected to power

Ending the Session

1. Your provider will typically end the call when the consultation is complete
2. You can also end the call by clicking the red "End Call" button
3. After the call ends, you'll see a call summary screen
4. Follow any post-visit instructions provided

Chat & File Sharing

Using the Chat Feature

1. Click the chat icon to open the messaging panel
2. Type your message in the text field
3. Press Enter or click the send button to transmit
4. Messages are delivered instantly to your provider
5. Chat history is maintained throughout the session

Sharing Files

You can share images and documents with your provider:

1. Click the paperclip icon in the chat panel
2. Select the file you wish to share from your device
3. Supported file types: images (.jpg, .png), documents (.pdf)
4. Maximum file size: 10MB per file
5. The file will upload and appear in the chat when complete

Receiving Files

1. Files shared by your provider appear in the chat
2. Click on the file to view or download it
3. Images display as previews; documents open in your browser
4. Files can be saved to your device if needed

Troubleshooting

Common Issues and Solutions

Device-Specific Issues

iPhone/iPad

• Use Safari browser for best compatibility
• To enable camera access in iOS:
  1. Open Settings app
  2. Scroll down to find Safari
  3. Tap on Camera and Microphone
  4. Ensure both are set to Allow

Android

• Use Chrome browser for best results
• To enable camera access in Android:
  1. Open Settings app
  2. Tap on Apps or Application Manager
  3. Find Chrome
  4. Tap Permissions
  5. Ensure Camera and Microphone are enabled

Computer

• Use Chrome or Firefox browser
• Fix permission issues:
  1. Click lock icon in address bar
  2. Ensure Camera and Microphone permissions are set to Allow
  3. Refresh the page after changing permissions